Our Core Values
“Provide great service and success will follow.”
– William Campbell, Sr.
Founder, Campbell Property Management
Provide Personalized Service
Every association and board is unique – there is no “one-size fits all” solution. Our experienced team invest the time and energy necessary to truly understand the needs of your community and board. This personalized attention has proven successful. Over the last 3 years, Campbell has maintained an average renewal rate of greater than 98%!
Align our goals with our Clients
The goals and priorities of your community are unique. When we help your board achieve their goals, our success follows. We provide information and guidance based on how to best serve the goals of your community, not the bottom-line of our property management company. Unlike other large property management companies, we do not steer projects to subsidiaries who may not be best suited or best priced for the job. Our unbiased approach keeps our goals aligned with yours.
Empower our Employees
Your association deserves a team of people that are self-motivated, not one that needs to be micro-managed. These are the kind of people we hire and develop. Our employees understand that their jobs are to help your association achieve its goals. The average tenure of our managers and office staff is over 12 years. Our portfolio managers typically manage 6 to 8 accounts, not 10 to 15, which is typical in other companies. This experience and work load means that our employees are capable of solving the vast majority of the problems on-the-spot, which will prove more effective for your community. Learn more about our people.
Be Responsive and Reliable in Time of Need
When problems arise, you need a responsive manager with access to resources that can address the problem immediately. Campbell prides itself in being there for our clients in their times of need. Whether it’s fixing a leaking roof, dealing with a delinquent homeowner, hiring a contractor, securing a bank loan, resolving violations, cleaning up after a hurricane, restoring a unit after a fire or administrating a special assessment. Our size and longevity has provided us the experience to handle any situation.
Build Trusting Relationships
Your home is often your most valuable asset. You should trust your property management company to act in your best interest to protect your home and the homes of your neighbors. We earn the trust of our clients from our actions. In fact, we give you the right to cancel in 30 days for any reason. Our clients don’t stay with Campbell because of a contract, they stay with Campbell because they trust Campbell to do the right thing for their community.
Focus on the Local community
Your association is an integral part of your community. You should align yourself with companies that are committed to the long-term health and growth of your neighborhood. Our owners all live in South Florida and are all invested in the local community with offices located near the communities we serve. View some of the programs we are or have been involved with.
Maintain a Long-term view
If you value your home as a long-term investment, then you probably want to work with someone that also has a long-term interest in your community. Campbell has more than 60 clients with 15+ years tenure. Our actions are not driven by quarterly profits or annual goals, but by doing what is needed, to provide quality services and protect the long-term value of your community.
Maintain the Respect of Everyone We Deal With
You want to be treated fairly by all the professionals, vendors and contractors you encounter, they want to be treated fairly as well. We have worked hard over the past 60+ years to build respectful relationships with our employees and everyone we have done business with. For this reason, over 95% of our new business comes from referrals and word of mouth. People refer Campbell because they respect the work we have done with our clients.
Invest in our clients
Campbell believes in giving back to or clients through services and education. We provide a free newsletter called Florida Association News (FAN). FAN is is a compilation of viewpoints, advice and guidance from leaders throughout the Florida Association Management Industry. We also host and co-sponsor many local educational seminars that help educate board members. Campbell recently started a construction advisory group exclusively for our clients who have a complex repair or replacement project, or the need for a reserve study.
No Hidden or Extra Charges
Campbell does not believe in charging for extras. Our clients are only responsible for out-of-pocket expenses such as postage and printing. We do NOT charge for such additional expenses as faxes, long-distance calls, emergency calls, or extra mailings.
Learn more about common Nickel and Dime charges.
Maintain a Strict Code of Ethics
Over the past 60 years, Campbell has developed an unparalleled reputation in the South Florida property management business for honesty, integrity and ethical treatment of our customers. A strong ethical code is something that has been ingrained in the Campbell culture.
Learn more about our Code of Ethics.