This is the fourth post in a series of monthly posts called Manager's Wisdom - a compilation of ideas and thoughts from Campbell's best and most experienced managers on specific topics.
This was the consensus:
Dealing with upset owners and residents can be one of the most challenging parts of property management. Your home is your castle. When you have a problem with your home, it's not unreasonable to expect that people may get upset and emotional. Follow the steps above and you might be able to resolve their issue and allow them to become a happy homeowner once again!
If it seems like the people you are dealing with will never be happy or that they are simply chronic complainers, click here for more information on how to further handle the situation.
Have you ever had to deal with an angry resident or residents? How did you handle the situation? Let us know in the comment section below.