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Ashley Dietz Gray, VP MarketingJan 28, 20221 min read

Process Improvement - Self-Management to Professional Management Transformation Series

This is the fourth in a series of posts that will share the experiences of three previously self-managed condominiums that transitioned to professional management with Campbell Property Management.

In this week’s video, the discussion is focused on: Many of the immediate process improvements brought on by Campbell.

One of the most common benefits for self-managed condos that hire Campbell are the improvements in communication, efficiency in operations and automation of previously manual processes.  Self-managed condos don’t typically have the resources and experience to develop best practices and implement industry specific programs. 

After hiring Campbell, many different process improvements were implemented at these condominiums including vendor management, communications, and hurricane preparedness procedures. The three Presidents also noted that IT issues were fixed much more quickly, information was made more visible through digitization of records and costs savings were realized on insurance and other areas as well.

To lean more, please click the play button below to watch:Process Improvement - Self-Management to Professional Management.”

To read the fifth post in this series, titled "Project Management Improvements- Self-Management to Professional Management Transformation Series", click here

About this Series:

We recently had the pleasure of hosting a round table discussion with three Presidents of Condominium Associations in South Florida who moved from self-management to professional management with Campbell Property Management.

The three hi-rises we hosted were:

  • Seagate Towers in Delray Beach
  • Sky Harbour East in Fort Lauderdale 
  • The Carlton in Boca Raton

All three started with Campbell in 2019, so we thought it would be great to check in two years later and discuss the transformation they each experienced over the first two years of professional management with Campbell Property Management.

The round table discussion covered various topics including:

  • The reason for considering the change from self-management to professional management
  • The selection process
  • Overcoming objections from owners
  • Changes in management and services
  • How their role as a Board Member has changed

A video of the full panel discussion (approximately 45 minutes) can be watched here. 


Ashley Dietz Gray, VP Marketing

I graduated Summa Cum Laude from Florida Atlantic University in 2010 with my BA in Communications. Upon graduating, I honed my skills in the field by working as a Media Assistant at WPBF-25 and at ESPN760. I began working at City County Credit Union in 2011 as the Marketing Coordinator. Currently, I handle the marketing at Campbell Property Management.